Welcome to our FAQ section!
Here you will find answers to the most frequently asked questions about our products, shipping, payments and more.
Click on a question to reveal the answer
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What is the shipping cost?
Free shipping for all orders over €100.
► Orders under €100 are subject to the following shipping fees:
Belgium: €7
Netherlands: €12
France, Germany & Luxembourg: €12
Do you ship to all countries in Europe?
No, we only ship to Belgium, The Netherlands, Luxembourg, Germany and France.
You can find more shipping info on our shipping page.
Can I get FREE shipping?
Yes, Sure you can!
We provide FREE SHIPPING for all orders over 100€.
Can I pick up my order?
Yes, you can choose to pick up your order at Do-it Gym.
If you choose to pick up your order at Do-it Gym, we offer you 1 free training pass.
More info about Do-it Gym here.
What if my package is lost, stolen, or damaged?
If you're having trouble with your delivery, let us know.
All orders are shipped with insurance, tracking, and photographic proof upon dispatch. We’ve got your back.
How long will my order take to process?
Orders placed before 12:00 (noon), Monday to Friday, are usually shipped the next business day.
Please note: shipping may take longer during holidays, weekends, exclusive drops, or sale periods.
How does the return process work?
Not happy with your product? No problem.
Head to our Returns Page and enter your email address and order number to start the process.
Items must be unworn, in original packaging.
Sale items are refunded as store credit.
Allow 7–10 business days for your refund or replacement to be processed.